Once you submit the form, your request goes directly to our Sales team. They review the details, check any photos or documents you’ve provided, and determine whether we can give you an initial estimate immediately or whether a short follow‑up question is needed. If you decide to proceed, we then prepare a full formal quote with scope, pricing, and terms.

A provisional estimate is a guide price based on the information you provide. It helps you understand the likely cost before committing to a full survey or detailed assessment. A formal quote is issued only after we have confirmed the exact requirements. The formal quote will include the full scope of work, itemised pricing, and validity period.

A provisional estimate is not legally binding. It is an indicative figure only and may change once the full details are confirmed. A formal quote becomes binding once it is accepted by you in writing and issued by us with the agreed scope and terms.

We only ask for the essentials: your contact details, a brief description of the work, and any photos or documents that help us understand the job. We do not require full personal or site information until you choose to proceed with a formal quote.

Most requests receive an initial estimate or follow‑up question within one working day. More complex jobs may take slightly longer, but we will always acknowledge your request promptly and keep you updated.

We provide quotes for fire alarm installations, emergency lighting, extinguishers, servicing, maintenance, upgrades, and remedial works. If your request falls outside these areas, we will still review it and advise on the best next step.